Kentik SaaS EMEA Cluster Status Page

All Systems Operational

About This Site

We will post all Production SaaS EMEA Cluster (portal.kentik.eu) incidents here provided they affect more than a small subset of customers.

Uptime over the past 90 days. View historical uptime.
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Flow Ingest ? Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
99.97 % uptime
Today
BGP Peering and Enrichment Operational
90 days ago
99.97 % uptime
Today
BGP Monitoring and Alerting ? Operational
90 days ago
99.97 % uptime
Today
Alerting and Mitigation Services Operational
90 days ago
100.0 % uptime
Today
Cloud Ingest Operational
90 days ago
100.0 % uptime
Today
AWS Ingest ? Operational
90 days ago
100.0 % uptime
Today
GCP Ingest ? Operational
90 days ago
100.0 % uptime
Today
Azure Ingest ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Query Operational
90 days ago
100.0 % uptime
Today
NMS ? Operational
90 days ago
100.0 % uptime
Today
Synthetics Operational
90 days ago
100.0 % uptime
Today
Synthetics Ingest Operational
90 days ago
100.0 % uptime
Today
Synthetics Alerting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Phase TWO: replace edge switches in Frankfurt Apr 4, 2025 01:00-05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 2025 - 21:59 UTC
Scheduled - Continuing in our project to improve service and expand capacity in our EU region we will be performing the second phase of hardware upgrades to our edge routers in our Frankfurt datacenter.

We will be sequentially working on all edge switches. Before starting maintenance, traffic on each switch will be diverted to alternative paths.

Due to the nature of the maintenance PNI and IX BGP sessions will reset and are expected to be down for short periods as fiber connections are moved. We expect little to no interruption in ingest or web portal data flow, traffic should move to transit providers.
Mar 31, 2025 - 21:49 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Sunset Kentik Portal v3 Interface
Completed - The scheduled maintenance has been completed.
Apr 1, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 23:45 UTC
Update - Just a quick reminder, the legacy Kentik Portal v3 interface will no longer be available after 23:59 UTC 31 March 2025! Please move to the current portal now before you are automatically forwarded.
The new portal is available at https://portal.kentik.eu/v4/home, all saved dashboards and reports are available in the Portal library located at https://portal.kentik.eu/v4/library"
Mar 31, 17:57 UTC
Update - Just a quick reminder. Effective 31 March 2025, the legacy Kentik Portal v3 interface will no longer be available! Please move to the current portal now before you are automatically forwarded.
The new portal is available at https://portal.kentik.eu/v4/home, all saved dashboards and reports are available in the Portal library located at https://portal.kentik.eu/v4/library
Mar 19, 14:52 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 18:59 UTC
Scheduled - Effective 31 March 2025, the legacy Kentik Portal v3 interface will no longer be available! Please move to the current portal now before you are automatically forwarded.
The new portal is available at https://portal.kentik.eu/v4/home, all saved dashboards and reports are available in the Portal library located at https://portal.kentik.eu/v4/library
Feb 13, 18:25 UTC
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Edge switch upgrade Frankfurt
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 UTC
Scheduled - As part of an ongoing project to improve service and expand capacity in our EU region we will be performing hardware upgrades to our edge routers in Frankfurt.

We will be sequentially working on all edge switches. Before starting maintenance, traffic on each switch will be diverted to alternative paths. We expect little to no interruption in ingest or web portal data flow.

Due to the nature of the maintenance PNI and IX BGP sessions will reset and are expected to be down for between ten and fifteen minutes as fiber connections are moved.
Mar 21, 16:41 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Outbound Email Service
Resolved - The issue has been resolved and all portal email services are functioning accordingly.
Mar 19, 20:12 UTC
Identified - We have identified the root cause and are working on a resolution. Services should resume shortly.
Mar 19, 16:03 UTC
Investigating - We are actively investigating an issue with outbound emails from the Kentik portal. Services such as password resets, creating users, or scheduled reports are currently non-functional.
Mar 19, 15:05 UTC
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